Yes! All of our products are handpicked by a paediatric Occupational Therapist (certified in Ayres Sensory Integration) with years of clinical experience. Every item is something we would personally use in therapy or recommend to families.

Yes! Our product descriptions are written in parent-friendly language and often include practical suggestions to help you use them confidently at home. 

At this time, we primarily ship within Australia. However, we can ship internationally upon special request. Please contact us directly if you're outside our usual delivery zones, and we'll do our best to assist.

Orders are typically processed within 1–3 business days. Shipping times vary depending on your location, but you’ll receive tracking information once your order is dispatched.

Yes, we accept returns on unused products in original condition within 14 days of delivery. Please refer to our Returns & Exchanges Policy for full details and instructions.

Yes, we offer special pricing for bulk orders and professional settings. Please contact us at support@theotsupplier.com.au to discuss your needs and receive a custom quote.

Absolutely! We’re always looking to expand our range. If there’s a product you love or need, email us at support@theotsupplier.com.au—we'll do our best to source what you are looking for!

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Yes. All products should be used under adult supervision and at your own risk. While we carefully select safe, high-quality items, it’s important to always monitor children during use and ensure the product is appropriate for their age and developmental level.