Privacy Policy

Last updated: 24/05/2025

At The OT Supplier, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website and services.

By using our website, you agree to the terms of this Privacy Policy.

What Information We Collect

We may collect the following types of personal information when you visit our website, make a purchase, or contact us:

Your name
Email address
Postal and billing address
Phone number
Payment information (processed securely via third-party payment providers)
Order history and preferences
IP address and device information
Website usage data via cookies and analytics tools

How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your purchases, questions, or support requests
Send order confirmations, updates, and shipping information
Improve our website and customer experience
Send newsletters or promotional emails (if you opt in)
Comply with legal obligations

We do not sell or rent your personal information to third parties.

How Your Information is Stored

Your information is securely stored using trusted third-party platforms and payment processors. We take reasonable steps to protect your data from loss, misuse, unauthorised access, disclosure, or alteration.

Payment details are encrypted and handled by secure third-party gateways (e.g., Stripe). We do not store your full credit card details.

Sharing of Information

We may share your personal information only with trusted service providers who assist us in operating our business—for example:

Payment processors
Shipping and delivery partners
Email marketing platforms
Website hosting and analytics providers

These partners are only given the data necessary to perform their services and are required to keep your information confidential.

Cookies and Analytics

We use cookies and third-party tools (such as Google Analytics) to collect non-personal data about how users interact with our website. This helps us improve our website functionality and user experience.

You can choose to disable cookies through your browser settings if you prefer not to have this information collected.

Accessing or Updating Your Information

You have the right to:

Access the personal information we hold about you
Request corrections or updates to your information
Request that your data be deleted (where applicable)

To make such a request, please contact us at support@theotsupplier.com.au

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “last updated” date will be revised accordingly. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

The OT Supplier
📧 support@theotsupplier.com.au